Strategic Business Letters and E-mail

Strategic Business Letters and E-mail Practical strategies for effective communication. Contains a simple, six-step process for creating messages that get and hold the recipient’s attention. Chapters include Sales and Marketing with Pizzazz, Successful Job Search and Employment Issues, Customer Relations and Personal Business. Hundreds of handy tips and model letters that can be used verbatim or with minor alterations. Paperback. 512 pages. 6 x 9 x 1-1/8.